Goldmark Jewellers

Reviews of Goldmark Jewellers

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  Garry Restall Added June 10, 2023

  ★ ★ ★ ★ ★
  Brought the engagement ring for my partner, the service was fantastic going through many trays of rings before we chose the perfect ring . Thank you so much for your lovely service.
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  Tracey Thorne Added June 08, 2023

  ★ ☆ ☆ ☆ ☆
  I went to the Fountain Gate store today where I encountered the worst of the worst customer service. I walked in and found a beautiful diamond ring and keeping in mind buying jewellery is an emotive experience, the youngish girl couldn't have cared less. I told her that I'd like to pay using a buy now pay later service that they offered. She then spent the next hour trying to work out how to log into the system on their computer and then tried another buy now pay later service...still no luck. All the while another customer service lady was cleaning black greasy dirt out of the window sliding areas of the display cases which was quite off-putting. I asked the young girl serving me if she could call her manager and she said she did. I told her I'd come back as she clearly couldn't get this payment system to work. I then went to a competitor downstairs, found a prettier ring at an even better price, a lovely saleslady who couldn't have been more helpful and cheerful who managed to process my order with my buy now pay later payment with no problems at all and I walked away so happy. He Goldmark, train your employees properly and get them to smile once in a while. Never again will i bother with these clowns.
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  Lorz Added May 31, 2023

  ★ ★ ★ ★ ★
  Visited here the other day to get some Christmas inspiration. The lovely woman was very helpful and I walked away with a few gifts sorted at very reasonable prices ✅️✅️
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  Kimberley Atkinson Added May 27, 2023

  ★ ☆ ☆ ☆ ☆
  Literally jewellery comes all tangled been trying to contact for three days with no response what so ever very rude amd un professional
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  Amy Sia Added May 16, 2023

  ★ ☆ ☆ ☆ ☆
  I left my ring to get resized with this business for it to come back completely damaged. They have denied that it was their fault and told me that the ring looked like that before! The assistant manager was nice however when she contacted head office they said there was nothing they could do beside foot the bill for the resizing. I have never received such bad customer service ever and will never be returning to this business.

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